Privacy Policy

Pinnacle Health Clinic (“we”, “our”, “us”) is committed to protecting the privacy of patients, website visitors, and prospective clients. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the rights you have regarding your information. By using our website or services, you consent to the practices described below.

What Information We Collect

We collect personal and health-related information necessary to provide medical and clinic services, and to operate our website. This may include:

• Contact details: name, email address, phone number, postal address.
• Medical information: medical history, diagnoses, medications, test results, treatment notes, and other clinical data provided by you or your healthcare provider.
• Administrative data: appointment dates, billing and insurance information, payment records.
• Website data: IP address, browser type, pages visited, form submissions, and cookies (see Cookies section).
• Communications: messages, emails, or phone call records exchanged with our staff.

How We Use Your Information

We use collected information to:

• Provide and manage medical care, diagnostics, and preventive health services.
• Schedule appointments, send reminders, and communicate about care and clinic operations.
• Process payments, insurance claims, and billing.
• Improve our services, conduct quality assurance, and maintain medical records as required by law.
• Respond to inquiries, feedback, and customer service requests.
• Comply with legal, regulatory, and public health obligations.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance user experience, analyze site usage, and support essential functions. Cookies may be session-based or persistent. You can control cookie preferences through your browser settings, but disabling certain cookies may limit site functionality.

Data Sharing and Disclosure

We share personal and health information only as necessary and permitted by law, including with:

• Healthcare providers and laboratories involved in your care.
• Insurance companies and billing processors for claims and payments.
• Third-party service providers who support our operations (e.g., IT hosting, appointment systems), under contracts requiring confidentiality.
• When required by law, court order, or public health authorities.
• With your explicit consent for other disclosures.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal and medical information against unauthorized access, alteration, disclosure, or destruction. No system is completely secure; if a breach affecting your information occurs, we will notify you and authorities as required by applicable law.

User Rights

You have rights regarding your personal data, subject to applicable laws and professional record-keeping obligations, including the right to:

• Access and receive a copy of your medical and personal information.
• Request correction of inaccurate or incomplete information.
• Request restriction of certain processing or object to specific uses.
• Request deletion of your data where permitted by law.
• Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the details below. Certain requests may require verification and may be limited to preserve clinical integrity or legal compliance.

Contact

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact:

Pinnacle Health Clinic
Email: hello@pinnaclehealth-test.example

We may update this Privacy Policy from time to time. The effective date will be reflected by the most recent posting on our website.